Fraud Prevention& Awareness

Protecting your finances starts with knowledge.

Your Security Is Our Priority

Cache Valley Bank will never ask for your personal information, passwords, or account details via email, text message, or unsolicited phone calls.

At Cache Valley Bank, protecting your financial well-being is a responsibility we take seriously. Fraud schemes are constantly evolving, and staying informed is one of the most effective ways to safeguard your accounts.

Below you'll find information about common fraud tactics, steps you can take to protect yourself, and trusted resources if you ever need to report suspicious activity.

If you suspect fraudulent activity on your account, don't wait — contact us immediately so we can help protect you.

Call 1 (888) 418-5333

Common Fraud Tactics

Understanding how fraud works is your first line of defense.

Phishing Emails

Fraudulent emails designed to steal your personal information by impersonating legitimate organizations.

Red Flags

Fake emails claiming to be from your bank asking you to verify account information
Messages about suspended accounts requiring immediate action
Urgent requests to click links or download attachments
Emails with generic greetings like "Dear Customer" instead of your name

Stay Safe

Never click links or download attachments from suspicious emails
Always verify requests by calling the organization directly
Check the sender's email address carefully for misspellings
Look for poor grammar and spelling in the message

Smishing (SMS Phishing)

Text message scams that trick you into revealing sensitive information or clicking malicious links.

Red Flags

Texts claiming your account has been compromised
Messages about winning prizes or contests you didn't enter
Fake notifications about package deliveries
Urgent requests to update payment information

Stay Safe

Never reply to suspicious text messages
Don't click links in unexpected text messages
Verify any claims by contacting the company directly
Report suspicious texts to your mobile carrier

Vishing (Voice Phishing)

Phone calls from scammers pretending to be from legitimate institutions to steal your information.

Red Flags

Calls claiming to be from your bank asking for account verification
Fake tech support calls about computer viruses
IRS impersonation calls demanding immediate payment
Calls about suspicious activity on your accounts

Stay Safe

Never give personal information over the phone
Hang up and call the organization directly using official numbers
Be suspicious of high-pressure tactics or urgent demands
Remember that legitimate organizations won't ask for sensitive info by phone

Card Skimming

Devices attached to ATMs or card readers that steal your card information when you swipe or insert your card.

Red Flags

Fake card readers at ATMs or gas stations
Overlay devices placed on legitimate card readers
Cameras positioned to record PIN entry
Bluetooth-enabled skimmers that transmit data remotely

Stay Safe

Inspect card readers before use — look for loose or unusual parts
Cover your PIN when entering it
Use ATMs inside banks when possible
Monitor your account statements regularly for unauthorized charges

Online Banking Fraud

Scams targeting your online banking credentials through fake websites or malicious software.

Red Flags

Fake banking websites that look identical to the real ones
Malware that captures your login credentials
Man-in-the-middle attacks on unsecured networks
Social engineering to trick you into revealing login details

Stay Safe

Always type your bank's URL directly into the browser
Look for HTTPS and the padlock icon in your browser
Use strong, unique passwords for your banking accounts
Enable two-factor authentication when available

Check Fraud

Various schemes involving the creation, alteration, or unauthorized use of checks.

Red Flags

Altered checks with changed amounts or payee names
Counterfeit checks that look legitimate but are fake
Stolen checks used by unauthorized persons
Remote deposit capture fraud using mobile banking

Stay Safe

Store checks in a secure location
Use pens with permanent ink when writing checks
Review bank statements promptly for unauthorized transactions
Consider using online bill pay instead of paper checks

Learn How to Spot and Stop Fraud

Four steps to strengthen your defense against fraud.

Recognize Red Flags

Learn to identify common warning signs of fraud attempts.

Urgent requests for immediate action
Requests for personal information via email, text, or phone
Poor grammar and spelling in communications
Pressure tactics or threats
Too-good-to-be-true offers or prizes

Verify Before You Trust

Always verify the legitimacy of requests for personal information.

Contact the organization directly using official contact information
Never use contact information provided in suspicious messages
Ask for the caller's name and department
Request to call back to verify the request
Check official websites for security alerts

Protect Your Information

Best practices for safeguarding your personal and financial data.

Use strong, unique passwords for all accounts
Enable two-factor authentication when available
Keep software and apps updated
Monitor your accounts regularly
Shred documents containing personal information

Report Suspicious Activity

Know how and where to report suspected fraud or scams.

Contact your bank immediately if you suspect fraud
Report to local law enforcement if necessary
File complaints with the FBI's IC3 for internet crimes
Report to the FTC at ReportFraud.ftc.gov
Keep detailed records of all communications

Official Government Resources

Trusted federal agencies and organizations for reporting and prevention.

FBI Internet Crime Complaint Center

Report internet crimes and access comprehensive fraud prevention resources.

Federal Trade Commission

Consumer protection resources and fraud reporting portal.

Consumer Financial Protection Bureau

File complaints about financial products and services.

FDIC Consumer Protection

Banking consumer protection resources and deposit insurance information.

Identity Theft Resource Center

Comprehensive identity theft recovery and prevention resources.

IRS Scam Reporting

Information about tax-related scams and how to report them.

USPS Preventing Check Fraud

Information about preventing check fraud from the US Postal Service.