Good news! In accordance with current regional conditions, some of our Cache Valley Bank lobbies are now open. Please check with your local branch for more details. Drive-through services and branch operations remain open as they have throughout the pandemic. For questions, please call our customer service department at 888-418-5333. Visit our Resources page for important information regarding COVID-19.
Protect Yourself Online
In today’s digital world, consumers and businesses rely on technology for everyday activities. While the benefits are valuable, there are risks that should be considered. While Cache Valley Bank is committed to maintaining the security of our systems and data, we are not responsible for a security breach that occurs outside of our environment. It is important to be vigilant in maintaining your cybersecurity. The following are suggestions that can help you protect yourself online.
Cache Valley Bank will never solicit your personal information by phone, text message, or email. Our debit and credit card fraud protection departments may call you if your card has been potentially compromised. Please be aware they will only ask you to verify charge information, they will not ask for any personal information. If you receive a request for personal information either by phone or email, please do not respond and contact us at 888-418-5333 to discuss the request.
Avoiding Fraud and Scams
- Avoid clicking on ads. Infected ads are a common way for viruses to be spread to your computer.
- Be very cautious when clicking on links or attachments in an email. It is a common phishing practice to send an email that looks legitimate but contains infected files or directs the user to an unsafe website. If you aren’t expecting an email, don’t open any attachments.
- Avoid clicking on anything in a pop-up window. If you seem to be getting a significant number of pop-up windows, have your computer cleaned.
- Be careful on social media. Don’t divulge personal information. Be suspicious of links and “free” offers.
- Avoid responding to “scare” text messages informing you that your account or card will be deactivated without further action. If you have questions, call your financial institution or card provider directly.
- Be suspicious of email or text messages requesting updated personal information. A reputable business should not ask you to update information in an unsecured manner.
- Be wary of unsolicited offers that pressure you to act quickly or to send funds to another party. These are most likely scams and can lead to identity theft and financial loss.
- Do not share your login information with anyone else for any reason. If you think your information has been compromised, please call us as soon as possible at 888-418-5333. If you can access your online account, immediately change your password and other login information.
- Choose a password that is hard to guess. Don’t use easily-known information, such as your name, your child’s name, birth date, address, etc.
- Change your password regularly, and do not write your password down.
- Where possible, access your online banking account through a computer or device that isn’t commonly used for email and web surfing. Avoid using a public computer to conduct any personal business (i.e. banking, shopping using logins and credit card information).
- Do not allow your browser to save your password for your online banking account.
- Always remember to log out of your online banking session when you are finished.
- Use our online banking account alerts to inform you of activity on your account.
- Keep your operating system and applications up-to-date with the latest patches, service packs, and updates.
- Use anti-virus and anti-spyware software, and keep the signatures up-to-date.
- Use a firewall for intrusion prevention.
- Only connect to secure wireless networks or use a VPN when connecting to a public wireless network. Public wireless networks allow the transferring of data without any encryption or security, which could allow a hacker to intercept your information.
- Do not open files or download software from unverified sources. Free downloads can be infected with malware and viruses.