Good news! In accordance with current regional conditions, some of our Cache Valley Bank lobbies are now open. Please check with your local branch for more details. Drive-through services and branch operations remain open as they have throughout the pandemic. For questions, please call our customer service department at 888-418-5333. Visit our Resources page for important information regarding COVID-19.
Lost or Stolen Card
To report lost or stolen bank cards after normal business hours, please call:
Debit Cards: (800) 528-2273
Credit Cards: (800) 325-3678
Card Status and Fraud Alerts
To check your card status for fraud alerts, please call:
Debit Cards: (800) 889-5280
Credit Cards: (800) 369-4887
Manage Purchase Alerts
Cache Valley Bank offers an alert service through VISA. The service is VISA Purchase Alerts; it will allow you to register your Cache Valley Bank debit card(s) with VISA and receive a text or email regarding card activity. It will alert you in real-time of purchase(s) made using your CVB debit card(s), and you can set your own criteria for which purchases trigger an alert. Please note there may be charges with your cellular provider if you sign up for the text alerts.
We highly advise that you register your debit card(s) with VISA. We have provided the link below that will direct to VISA Purchase Alerts for your convenience. Please call our Customer Service Department with any questions at 888-418-5333.
Cache Valley Bank now supports Apple Pay, Samsung Pay, and Android Pay.
Make payments with a single touch, in participating stores and restaurants – also works online!
- Easy set up – download the app that works with your smartphone and follow the instructions.
- Convenient and secure – card information is encrypted.
- All the rewards, benefits, and security of your Cache Valley Bank debit and credit cards.